When it comes to the health of a company, numbers may not be everything, but they are a good indicator of corporate wellness. AppRiver announced today that it had another record year in 2016—marking its fifteenth year in a row of upward corporate momentum.
Overall corporate revenue was up 16-percent in 2016 with the channel business experiencing 24-percent revenue growth. This can be partially attributed to the 22-percent increase in partners and a 19-percent increase in partner customers.
In addition, as part of its mission, AppRiver also helped its partners find success. AppRiver's five largest partners grew their monthly revenue by 29 percent, their client count by 16 percent, and their per client revenue by 12 percent in 2016.
“We’re incredibly proud that we’ve been able to sustain our rapid year-over-year growth for 15 years running,” said Michael Murdoch, CEO, AppRiver. “That’s even more impressive when you take into account that we’re competing – and winning – against some giants in the industry. The most exciting part is that the demand for cloud-based services, especially security, is enormous and still growing.”
On a global level, AppRiver's EMEA highlights include a 63-percent increase in revenue growth and reached a milestone of 300 partners.
The company increased its presence in countries and regions such as Benelux, France, Germany, South Africa and Spain, with the help of the channel and strategic distributors located in each.
“AppRiver’s channel has really grown and matured, with existing partners becoming major players and new resellers coming on board in record numbers,” said Jeff Malone, vice president of sales, AppRiver. “It’s great to see that referrals are still a major driver for both direct and channel sales. That means our customers are telling our story – AppRiver means high-quality services that work as advertised, live support from people who really care, and affordable prices for businesses of all sizes.”
AppRiver's US-based Phenomenal Care team handled approximately 177,000 customer support calls—up by more than 6,000 calls over last year. That averages out to 24 customer issues and resolutions for every team member, every day.
Other notable corporate milestones included: